Frequently Asked Questions

We cover all of Greater London including Central, North, South, East, and West London. Our service area extends to all London postcodes. If you are unsure whether we cover your specific area, please contact us and we will confirm.

Yes, all our cleaning professionals are fully vetted with comprehensive background checks, professionally trained to high standards, and covered by full public liability insurance. Your safety and peace of mind are our top priorities.

Yes, we bring all necessary cleaning equipment and eco-friendly products at no extra cost. Our products are safe for families, pets, and the environment. If you prefer us to use specific products or have allergies to certain chemicals, just let us know and we can accommodate your preferences.

You can book through our website by clicking "Book Now" or scheduling a free consultation, call us directly at 07460 509757, or email [email protected]. We offer free consultations to discuss your specific needs and provide accurate quotes.

We require 24 hours notice for cancellations or rescheduling of regular cleaning appointments. Cancellations made with less than 24 hours notice may incur a cancellation fee of up to 50% of the service cost. For one-off services like end of tenancy cleaning, we require 48 hours notice.

We offer both one-time and regular cleaning services. Whether you need a single deep clean, end of tenancy clean, or regular weekly/fortnightly maintenance cleaning, we can accommodate your needs.

No, many of our clients provide us with keys or access codes. We are fully insured and all staff are thoroughly vetted. If you prefer to be home, that is perfectly fine too. We will work around your preferences.

Your satisfaction is guaranteed. If you are not completely happy with any aspect of our service, contact us within 24 hours and we will return to re-clean the areas of concern at no additional cost. It's that simple.

A standard clean includes dusting, vacuuming, mopping floors, cleaning bathrooms (toilets, sinks, showers/baths), kitchen cleaning (surfaces, appliances exterior, sink), emptying bins, and general tidying. We can customize the service based on your specific needs.

A regular clean maintains your space on an ongoing basis, focusing on visible surfaces and general tidiness. A deep clean is more intensive, addressing areas that are often overlooked such as inside ovens and fridges, behind furniture, detailed skirting boards, inside cabinets, and thorough descaling of bathrooms.

Yes, our end of tenancy cleaning service is designed to meet professional standards required by landlords and letting agents. We follow comprehensive checklists and offer a deposit-back guarantee. We can also work directly with letting agents if needed.

Absolutely. We understand that many businesses prefer cleaning to be done outside of trading hours. We offer early morning, evening, and weekend cleaning slots for commercial properties to minimize disruption to your operations.

Pricing depends on the size of the property, type of service required, frequency of cleaning, and any specific requirements. We provide free, no-obligation quotes tailored to your needs. Contact us for a personalized quote.

No, our prices include all cleaning products and equipment. There are no hidden charges. The price we quote is the price you pay.

Yes, we offer competitive rates for regular cleaning contracts. Weekly and fortnightly cleaning schedules receive the best rates. Contact us to discuss package options that suit your budget.

We accept bank transfers, credit/debit cards, and standing orders for regular customers. Payment is typically due upon completion of the service unless otherwise arranged for contract clients.